Frequently Asked Questions
Got a question for The Good Pour? We’ve got an answer. If you can’t find what you’re looking for, please send us a message.
Ordering Online
Currently, The Good Pour offers in-store and curbside pickup for online orders at The Good Pour Longwood. We are working to launch shipping services for select states, so stay tuned!
Absolutely — and we’d love to see you. When you place your order, select Store Pickup at The Good Pour Longwood. We will send you two emails — the first one confirms your order, the second email lets you know it’s ready for pickup.
When you receive the second email, head to the TGP Longwood and be ready to show valid ID. You must be at least 21 to pick up an online order. Orders not picked up within 7 days will be cancelled and issued a refund.
We love the convenience of curbside pickup, and we’re happy to bring your order to your car. When you place your order, select Store Pickup. We will send you two emails — the first one confirms your order, the second email lets you know it’s ready for pickup.
When you receive the second email, head to the TGP Longwood and give us a call — the store's phone number will be on the email. You must be at least 21 to pick up an online order. Please be ready to show valid ID. Orders not picked up within 7 days will be cancelled and issued a refund. Please note that curbside delivery is contingent on safe weather conditions.
Yes, you can purchase a Good Pour gift bag or gift box through our online store. Each item comes with corresponding tissue paper (gift bag) or crinkle paper (gift box), plus a TGP greeting card. Card styles vary. If you’d like to choose your card and tissue paper design, please shop in store. To build a gift basket, please visit our Gift Bar in store.
Please allow up to 4 hours for your online order to be fulfilled and ready for pickup. When you place your order, select Store Pickup. We will send you two emails — the first one confirms your order, the second email lets you know it’s ready for pickup.
When you receive the second email, head to TGP Longwood and be ready to show valid ID. You must be at least 21 to pick up an online order. Orders not picked up within 7 days will be cancelled and issued a refund.
If you need to revise your order, please contact us as soon as possible.
Locations
Visit our Locations page for a listing of all current and coming-soon marketplaces.
Delivery, Shipping & Returns
Soon! We will offer shipping and delivery options in the near future, so stay tuned.
If you need to return a product that was purchased online or in store, please bring it to any location of The Good Pour within 30 days of purchase.
Please note:
• Returns are accepted within 30 days of purchase.
• Must show original receipt for refund or exchange.
• Products must be in original condition and in the original box or packaging.
• Exceptions: Special orders, clearance items and perishable goods (food, plants) are not eligible for refund or exchange.
ID Policy
You must be 21+ to purchase alcohol in our stores and online. We will always ask for valid identification. A valid government-issued photo ID includes a driver's license, a state-issued photo ID or a passport.
Our Giveback
Instead of asking you for donations or rounding up your receipt at checkout, we donate a portion of our profits to the charity of your choice. With a commitment to responsible retail, our mission is to create a more fulfilling guest experience that impacts the world in a positive way.
Download the Good Pour app to choose or change which charity receives proceeds from your purchase. When shopping online, you can select a charity partner during the checkout process, then track your impact in the Good Pour app. When shopping in one of our stores, show your Good Pour app ID at checkout or use the app to scan your receipt within 24 hours. After 24 hours, undesignated funds go to our charity of the month.
Online and in our stores, we donate a portion of each sale to the charity partner you choose. Whether you’re purchasing wine or spirits, candles or a decanter, we will donate a portion of the profits to charity. Gift cards and special events are excluded from our giveback program. But if you use a gift to purchase goods in store or on goodpour.com, we will donate proceeds from that transaction to the charity of your choice.
You don’t have to choose a charity — but we hope you will. If you do not select a nonprofit, all proceeds generated from your purchase will go to our charity of the month.
To see our collective impact, check out the Pour Board™ online and in stores. The Pour Board is a tally of all funds raised at all Good Pour locations, including our giveback and in-kind donations.
Interested in becoming a charity partner with The Good Pour? Sounds great to us. Learn more and apply to become a partner charity.
My Account
Login to your account in the upper right corner. In your account settings, you can update your name, contact information, password and more.
If you forgot your password, click on Account in the upper right corner. Instead of logging in, click “Forgot password” and enter your account’s email address. We will email you instructions to reset your password. If you can’t find the email, be sure to check your junk folder.
If you would like to track your giveback impact in the Good Pour app, you will need to use the same email address in the app as you do for online purchases. For the best experience, we recommend creating an account in the Good Pour app first, then logging in with the same credentials at goodpour.com.
To receive special offers, in-store tasting events, charity partner news and more, please sign up for our newsletter.
Gift Cards
Yes, you can buy The Good Pour gift cards on our website and send them to a recipient’s email address. Gift cards are convenient gifts and perfect for last-minute presents. Digital gift cards can be used in our marketplaces and on goodpour.com.
Yes, our physical gift cards and digital gift cards can be used in our marketplaces and on goodpour.com.
Gift cards are excluded from our giveback program. But if you use a gift card to purchase goods in store or on goodpour.com, we will donate proceeds from that transaction to the charity of your choice.
Opportunities
For job openings at The Good Pour, please visit Our Careers.
For franchise inquiries and prospective investors, please visit goodpourfranchising.com.
Interested in becoming a charity partner with The Good Pour? Sounds great to us. Learn more and apply to become a partner charity.
For vendor inquiries, please use our Contact form.
Events
Let’s talk! For event inquiries, please contact a location near you.
I do! — I mean, we do! Contact a location near you to discuss your options.
The Good Pour is proud to support non-profits through our giveback program and by offering in-kind donations in our local communities. To initiate a request for in-kind donations, please use our Contact form.